Welcome to ShopViaHub (https://shopviahub.in). This Cancellation & Refund Policy explains the terms under which orders may be cancelled and refunds may be processed when you purchase clothing, home décor, mobile accessories, and other products from our website.
1. Order Cancellation
a) Cancellation by Customer
- Orders can be cancelled before dispatch by contacting our customer support.
- Once the order has been shipped, it cannot be cancelled.
- To request cancellation, please email us with your order details.
b) Cancellation by ShopViaHub
We reserve the right to cancel an order due to:
- Product unavailability
- Pricing or listing errors
- Payment issues or suspected fraud
- Incorrect or incomplete customer information
In such cases, a full refund will be initiated.
2. Returns Policy
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- Return request is raised within 48 hours of delivery
- The product is unused, unwashed, and in original packaging with tags intact
Non-returnable items may include:
- Innerwear or personal-use items (if applicable)
- Products marked as non-returnable on the product page
3. Refund Policy
- Once the returned product is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
Partial Refunds
Partial refunds may be granted in cases where:
- The item is returned in a damaged or used condition
- Original packaging or accessories are missing
4. Shipping Charges
Shipping charges are non-refundable unless the return is due to a damaged or incorrect product delivered by us. Reverse pickup (if applicable) may be arranged at our discretion.
5. Replacement Policy
Replacement will be offered for damaged or defective products, subject to availability. If a replacement is unavailable, a refund will be initiated.
6. Refund Delays
If you have not received your refund after approval:
- Check with your bank or payment provider
- Contact our support team for assistance
7. Contact Information
For cancellation, return, or refund-related queries, contact us:
ShopViaHub
Website: https://shopviahub.in
Email: support@shopviahub.in
Address: IndiaStoreMart Pvt. Ltd, Mawana Road, Meerut, 250001
